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Pay incorrect NHSScotland exemption claim charges

If you’ve made an incorrect claim for exemption from NHSScotland charges, you can make a payment online.

You can use a debit or credit card to make your payment, and you will need the reference number sent by our Patient Claims Team.

Upcoming changes:

We will be launching our new payment system on 22 June 2026. The Access Pay link will become active on this date—please note that it may display an error message until the system goes live. Our current payment system, WorldPay, will remain in place and fully operational until 22 June 2026.

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Before you get started

You can also make a payment by phone:

  • 0345 601 2912

When paying by phone you should choose option one. You’ll need the reference number that we sent you.

You can make payments by phone and online 24 hours a day.