Find out how and where to submit your ophthalmic mail

All General Ophthalmic Services (GOS) and Hospital Eye Service (HES) claims must now be submitted digitally. Any paper forms received by post will be returned for you to resubmit them electronically.

No ophthalmic mail should be sent to Bain Square. Any mail sent to Bain Square will not be processed.

From 01/05/2022, the following forms must be submitted electronically by email from an nhs.scot email account:

Administration forms

• OPH 24 – Adjustments;
• OPH 25 – Non-payments;
• OPH 26 – Patient detail amendments.

E-Ophthalmic (e-GOS) set up:

• username and password set up;
• personal identification number (PIN);
• acceptable use policy.

Ophthalmic online report (e-schedules) forms:

• 1201 - Online reporting registration form;
• 1202 - Close an online account;
• 1203 - Amending payment location codes on your existing user account.

All forms types detailed above should be submitted via e-mail from an nhs.scot email account to NSS.psd-customer-admin@nhs.scot, any queries received from a non nhs.scot email account will not be processed.

OPTIX reply letters

These forms should not be returned to us. They relate to GOS 1, GOS 3 and GOS 4 claims submitted via e-ophthalmic and the claim must be resubmitted via e-ophthalmic with the necessary amendment if payment is still being requested.

GOS claims containing discretionary vouchers

The GOS form should be completed as at present with signatures at the relevant parts, then scanned and emailed with the discretionary voucher from an nhs.scot email account to NSS.psd-customer-admin@nhs.scot

Uncollected glasses GOS claims

The GOS form should be completed as at present with signatures at the relevant parts, then scanned and emailed from an nhs.scot email account to NSS.psd-customer-admin@nhs.scot