Customer Administration
Published on 12 January 2026
The Dental and Ophthalmic Customer Administration Team consists of 14 Team Members including the Team Leader David Curti. The Team supports Dental and Ophthalmic practitioners as well as all Health Boards across Scotland.
The range of tasks includes:
- Payment claims for Dental and Ophthalmic (rejections/amendments/queries)
- Setting up/amending/resigning list numbers for dentists
- Stamp requests
- Withdrawals and transfers of patients from practitioners
- Setting up eschedule access for both Dental and Ophthalmic and providing usernames/passwords/PIN numbers for eOphthalmic
Most queries are dealt with within 2 working days and support is provided mainly via email but also phone calls. The Team also responds instantly to daily patient registration queries from the Public Dental Service; currently around 1300 emails per week.
We always try to provide the best service because we know that this will not only benefit practitioners but also patient care throughout Scotland.
Watch our introductory animation here.